The Digital Ink Company Limited in partnership with Marlowe Digital (https://www.marlowe.co.uk) is an essential part of our Streamline offer. Our Warranty Care Plans maintains your machine for maximum production efficiency and in the event of a breakdown, quickly restores your machine back to full production.
A well maintained machine not only gives you peace of mind, but will also ensure that you enjoy the full range of benefits from using our Streamline products.

The engineering and technical support team from Marlowe Digital are fully trained and conversant in the operation and maintenance of most common printers. They understand the relationship between ink, media and the production environment. This knowledge, coupled with a clear understanding of market requirements, enables them to provide information on the most frequently asked questions and common practices throughout the different markets and businesses.

The Digital Ink Company Limited in partnership with Marlowe Digital warranty care plans are available throughout the UK for all Streamline customers.

 

Priority Response.

The Digital Ink Company Limited in partnership with Marlowe Digital warranty covers your machine against breakdown to the same comprehensive level as the original manufacturer. The Warranty Care plan provides for a priority response from our team of highly qualified engineers and includes unlimited call-outs, parts and labour*. We are committed to providing the highest level of service to ensure your machine breakdown is quickly and efficiently repaired with the minimum of down time. Our Warranty Care plan is available for most of the popular wide-format solvent printers and is the perfect partner for our high quality Streamline® inks.

 Pre-Contract Inspection.

Your Warranty Care plan application requires a pre-contract inspection for our engineer to assess the condition of the machine. This is a chargeable visit and comprises a 40-point service inspection. Should any parts be found to be defective during the inspection, our engineer will discuss the options available to you and the cost to return the machine to a condition required for acceptance into Warranty Care plan Contract exclusions may apply for working parts on your machine that have exceeded the manufacturer’s life expectancy.

Complimentary Service on Renewal.

We want to look after your machine for as long as you wish to keep it, so for each successive renewal of your Warranty Care plan we’ll provide a full complimentary service at the start of the new contract. This will include parts and labour, although exclusions may apply for parts that have exceeded the manufacturer’s life expectancy.

 

Competitive Pricing.

Each Warranty Care plan is economically priced and available on a fixed term 12 month contract. This is payable in advance to Marlowe Digital. Alternatively, you may wish to consider a flexible payment plan. Payment is made in monthly instalments by standing order. We will be happy to discuss the payment options available for your machine.

 

Contacting our Help Desk.

We are committed to fixing your machine quickly and efficiently. In the event of a breakdown, our Help Desk will ask for all relevant machine details including the make, model and description of the breakdown. An engineer will contact you within two hours and prioritise our response; some breakdowns can be fixed quickly over the telephone. If the problem requires an engineer visit, we will endeavour to be with you within 48 hours.

KEY BENEFITS

• Parts and labour included
• Priority response
• Help desk telephone support
• Competitive prices
• Flexible payment options
• Full complimentary service upon renewal